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Terms & conditions

For additional U.S. Terms & Conditions please click here

The placing of any order through this website from outside the UK complies with any applicable non-UK laws or regulations. Accordingly, any products or promotions not permitted under your local law are not offered to you. A Contract between the customer and Wall Luxury Essentials Ltd for the sale of our products will only exist once an order has been accepted, processed and despatched (at which point the buyers credit/debit card will be charged for the value of the goods despatched). This does not affect the customer's statutory rights. Prices and availability of goods is subject to change without notice. A delivery charge will be added to your order value where appropriate, please see delivery times and charges.

Payment and Taxes

We accept online payment in a secure environment by credit card. We currently accept Visa, Mastercard, Delta & Amex. All transactions are shown in £ sterling. All prices quoted on this website are accurate at the time of publication and are quoted in pounds Sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being despatched to a destination outside the European Union (EU) then your sales tax will be zero. If your order is being sent to a member state of the EU then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

Our very clear Guarantee

If you are not utterly satisfied with your garment we will replace it immediately where possible or refund you. Our aim is to make sure you are absolutely satisfied with the garments and the service we provide. If the goods you have ordered are in stock we will ship your order to you within 48 hours. Please remember that many of our pieces are individually made so from time to time some sizes and colours may be temporarily out of stock when you call. We shall let you know if the item you have ordered is not immediately available. All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.

Delivery

Stock permitting, all orders placed by mail-order or on the web are usually despatched to arrive with UK customers within 5 working days. During the busy Christmas period, we will advise you if there are likely to be any small delays. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

Promotional Codes & Free Delivery Offers

Any promotional code or offer for free delivery is valid only on full price products and for UK mainland postcodes only. Any "free delivery offers" are subject to Wall Luxury Essentials Ltd's right to do the following at any time: (i) cancel the offer, (ii) cancel or refuse any individual's right to benefit from it and (iii) amend the terms and conditions of the offer.

Discount Vouchers and Offers

All offers and vouchers cannot be used in conjunction with any other offer. Vouchers can only be used up to the expiry date specified and cannot be carried over when the purchase used against the voucher is returned. Offers and vouchers can only be used as specified. No voucher or offer can be used on an order that is of lesser value than the voucher or offer. Offers and voucher codes do not apply to purchases of Gift Vouchers, Vicuna, Fur, Sale Barn, Charity Donations or Amantani Photographs. A full refund cannot be completed when the order amount is greater than the original payment made due to the use of a voucher or offer.

Alpaca Socks 3 for 2 Offer - we can only accept returns and process refunds when all three pairs of socks are returned to us.

Security

It is a crime to use a false name or a known invalid credit card to order. Anybody caught deliberately entering an incorrect or fictitious order will be prosecuted to the fullest extent of the law.

Terms and Conditions relating to possible fraudulent orders

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to, or does not for any reason, authorise payment then you will be notified of this soon after your order is placed. At all times where you disclose your information it will remain secure.
Your payment may be held with us until the verification requested is completed. It is the customers responsibility to provide the information required for verification.
We have taken every measure to prevent Internet fraud and ensure any data collected from you is stored as securely and safely as possible. However, we cannot be held liable in the extremely unlikely event of a breach in our secure computer servers.
By submitting an order to us through our website you represent and warrant that the payment details provided are valid and correct and that when your order is accepted and processed by us, payment will be made in full. If the Billing details for your order are the same as your Delivery address details, by placing an order on the website you confirm that you are the person referred to.

Cancelling your Order

Under the Consumer Protection (distance selling) Regulations 2000, you can at any time, within 7 days of receiving your goods from us, cancel your order and return the goods to us on the condition that you cancel the full order.

Express Delivery

We offer a next day delivery service on orders placed by telephone before 1pm. An additional £4.95 charge is required for this service.

Wall Description

We have taken every care to ensure that the description and specification of our clothes are correct at the time of publication. However, slight variations may occur. While the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the printing issues, browser software or computer system used by you.

Disclaimer & Limitations of liability

While Wall Luxury Essentials Ltd uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Wall Luxury Essentials Ltd will not be responsible for any errors or omissions or for the results arising from the use of such information While Wall Luxury Essentials Ltd takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system. Further, Wall Luxury Essentials Ltd will not be responsible or liable for your use of any other websites which you may access via links within this website. Wall Luxury Essentials Ltd does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Wall Luxury Essentials Ltd. The entire liability of Wall Luxury Essentials Ltd under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. Wall Luxury Essentials Ltd will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control. Wall Luxury Essentials Ltd may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing to Wall Luxury Essentials Ltd. A person who is a recipient of a voucher or any other third party has no right under the Contracts (Right of Third Parties) Act 1999 to enforce these terms and conditions.

Copyright and Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Wall Luxury Essentials Ltd or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may: Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Wall Luxury Essentials Ltd. Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

Our Details

The 'Wall' collection is designed and developed in the UK by British designers. 'Wall' and "Wall -London" are trading names of Wall Luxury Essentials Ltd.
Registered in England and Wales No. 3378550.
VAT Registration Number GB 706 931434.
Registered Office:
Wall London
Studios 1.04
140 Wales Farm Road
London W3 6UG
United Kingdom

Additional U.S. Terms and Conditions

While we do our utmost best to avoid custom fees, some parcels may be subject to import duties and taxes which are levied once the shipment arrives into the US. You must meet any additional charges for customs clearance. Any additional fees you incur will be reimbursed when you provide receipt of proof of payment. You can email us on enquiries@wall-london.com with this information.