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WALL London's Guarantee

If you are not utterly satisfied with your garment, we will do our best to replace it immediately where possible or refund you. Our aim is to make sure you are absolutely satisfied with the clothing and the service we provide. If the goods you have ordered are in stock we will ship your order to you within 48 hours. Please remember that many of our pieces are individually made so from time to time some sizes and colours may be temporarily out of stock when you call. We shall let you know if the item you have ordered is not immediately available. All dates quoted for delivery are estimated delivery dates only and may be subject to change. We can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery.


Delivery

If You Live In The UK

Stock permitting, all orders placed by mail-order or on the web are usually despatched to arrive with UK customers within 5 working days. During the busy Christmas period, we will advise you if there are likely to be any small delays. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

Please call us on 020 8896 4600 to arrange a next day delivery service. This is available on orders placed before 3.30pm where we have the relevant garments available. An additional £4.95 charge is required for this service.

Collection from our West London Head Office
Although we do not have facilities to view/try on products, a collection of your order from our head office is possible. Collections must be pre-arranged with our customer service team via telephone with 24 hours’ notice. Postage costs will not be charged. Returns/exchanges must be sent back to us by post only.

Download or Print WALL ORDER FORM here


If You Live Outside The UK

For U.S. Delivery & Returns information, please click here

If you live in one of the European countries listed below, the charge for delivery is £10, and the parcel will take 5-7 working days for receipt.

European delivery country list: Channel Islands, Hungary, Cyprus, Monaco, Sweden, Czech Republic, Irish Republic, Netherlands, Austria, Switzerland, Denmark, Italy, Estonia, Poland, Azores, Portugal, Balearic Islands, Finland, Latvia, France, Belgium, Lithuania, Germany, Vatican City State, Luxembourg, Slovakia, Greece, Madeira, Slovenia, Corsica, Malta, Spain, Norway, Andorra, Liechtenstein.

If you live outside the countries listed above, the charge for delivery is £20, and the parcel will take 7-14 working days for receipt.


Our Returns Policy

At Wall Luxury Essentials we aim to give an immaculate service. Obviously this extends to instances where, for whatever reason, you feel that you would like to send your goods back for an exchange or refund. Please read the following carefully.

If you are not happy with your Wall Luxury Essentials mail order goods please return them to us within 30 days. This is reduced to 15 days for sale items. We will be happy to make an exchange or refund, providing the goods are returned in perfect condition and with their original labels. Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). Please note that we are not responsible for return postage. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

All items undergo comprehensive quality control and are checked for faults and damage before they are sent to customers. Should you receive an item that is not in perfect condition, please contact us immediately by emailing us on enquiries@wall-london.com. Please ensure that all garment tags remain attached, as removal will call into question whether the item was used and damaged at that time.

Please send your items to:
Wall London
Studios G.04
140 Wales Farm Road
London W3 6UG
United Kingdom

Download or Print WALL RETURNS FORM here

WALL London want to make your invoice and returns form easier than ever before. That’s why we have reviewed our format and made understanding your order as well as requesting your exchange more efficient. Your new invoice and returns form will come on one page featuring two sections, saving paper as well as time. Simply remove the invoice for your own records and complete Section 2 for a quick and easy return or exchange and of course if you have any questions do not hesitate to contact us on 020 8896 4600.

Here at Wall we feel that it is important to inform our customers how our returns system works.
The returns process is in general an elongated procedure. It usually takes a few days for your package to arrive at the warehouse.
Upon receiving your return, it is unpacked; garments are thoroughly inspected, pressed and packed and then entered onto our system manually.
We will then send you a replacement or process a refund.
The processing time is dependent on the volume of returns we receive. We will do our utmost to process your returns in a timely manner.

GIFTS
Items that are bought as gifts can only be refunded to the original purchaser. However, we are more than happy to offer an exchange for the goods as long as the value of the item is the same or greater than the original purchase.

U.S. Shipping, Exchanges & Returns


U.S. EXCHANGES AND RETURNS
If you’re not entirely happy with your items you may return them free of charge within 30 days and we’ll issue you an exchange or refund. If you are making an exchange there is no charge for the replacement to be sent out.
For sale or clearance items we will happily exchange or refund within 14 days.
Please note items must be returned in the same condition as they were received by you, and must be unworn with their tags attached.

HOW TO RETURN YOUR ITEMS WITHIN THE U.S.

We want your shopping experience to be as simple as possible. If you’re not thoroughly delighted with your purchase, please return it to us unworn and with tags, and we will gladly provide an exchange or full refund. You have 30 days to return any unsuitable items. Simply follow the steps below:
1. Complete the returns form and place it in the parcel with the goods. This is important as it allows us to identify your order when it arrives to us. You’ll have a returns label with our return address inside your parcel. Place the sticker on the front of your parcel over your delivery address.
2. Email us on returns@wall-london.com or call us on (1) 844 491 4171 with the following information and we’ll collect your returned items, free of charge:
• Items your returning
• Your collection address
• Contact number
3. We will then be in touch with a collection date and collect your return from the address you have provided.
4. Once we have received the return back to our warehouse we will then arrange an exchange or refund as required. Exchange items will be sent with no additional postage charge.

We prefer items to be returned through our own service so that they are protected and insured. You can return using your own means, but we may not accept liability. If you do intend to do this send your return to the following address:

WALL London
Studio 1.04
The Perfume Factory
140 Wales Farm Road
London
W3 6UG
United Kingdom


U.S. SHIPPING
Standard shipping is 5 business days tracked at a flat-rate of $10
We do our best to meet our shipping timescales, however occasionally during our busier periods, shipping may take longer than expected. We apologise for any delays.
All of our parcels are shipped from our warehouse in London, England. Orders may be shipped in multiple parcels according to stock availability. This will be done at no extra cost to yourself.
International deliveries are sent via Royal Mail International. To obtain specific information on your delivery contact us on enquiries@wall-london.com or (1) 844 491 4171.

CUSTOM FEES
We try to ensure that customers do not have to incur custom fees. However some packages may be subject to import duties and sales tax, which are levied by US customs at the time shipment arrives. Any additional fees you incur will be reimbursed when you provide receipt of proof of payment. You can email us on enquiries@wall-london.com with this information.