|
What we collect and why
When you shop with us, there are different ways we gather information about
you:
-
When you register with us, we ask for information such as your name, e-mail
address, delivery address and contact details. We keep a record of this
information. All this is necessary for us to recognise you as a registered
customer and to fulfil the orders you place with us.
-
We keep a record of your purchases with us, this means we deal a lot quicker
with any problems you may experience with your order.
-
We keep a record of any e-mail correspondence you send us. This helps us keep
track any problems or concerns you've had with our products or services.
How We Use Your Personal Data
All the information we collect via our website or through correspondence with
you is used to operate and improve the service we offer you. We are committed
to using your personal information only for:
-
Dealing with orders and accounts for the supply of our goods and services.
-
Planning and managing Wall business activities, including analysing customers'
shopping habits and preferences.
-
Research.
-
Providing you with information about the products and services we offer.
-
Letting you know about offers from other companies, but only with your
permission.
-
Assessing your request for delivery of goods and services from us where we may
make enquiries about you including searching your records held by organisations
like Equifax and credit reference agencies. At all times where we use or
disclose your information it will remain secure.
There are only four circumstances where we may share some of your data with
others:
-
With agents (including credit reference agencies, credit card clearing agencies
(Barclays Merchant Services in UK and Payment Tech in USA ), fraud prevention
and detection agencies) that we use to process the orders you place with us or
who assist us in the service we provide to you. In these instances, we provide
them with only the information they need to perform their function.
-
In the unlikely event that our business assets are ever sold to or purchased by
another company. (Our data records are part of our business).
-
To outside research companies whom we may ask to contact you directly for your
opinions on our products and services (in which case we provide them with only
the information they need to perform their function).
-
We do occasionally make names, addresses and email addresses available to
companies whose products we think may interest you, unless you have told us not
to. If you do not wish to receive such offers please email us at enquiries@wall-london.com
with your name and full postcode.
How We DO NOT Use Your Personal Data.
-
We will never pass on your email address on to a 3rd party for marketing
purposes. We will however send you details of offers from other companies that
we think may interest you, but only with your permission. If you would like to
receive such offers please email enquiries@wall-london.com
-
We never pass on credit card details to anyone.
Cookies
Cookies are small text files that web sites can send to your computer. A cookie
can be thought of as an internet user's identification card, which tells a web
site when the user has returned. Cookies are not computer programs, and can't
read other information saved on your hard drive. They cannot be used to
disseminate viruses, or get a user's e-mail address etc. They only contain and
transfer to the web site as much information as the users themselves have
disclosed to that web site. Cookies make the interaction between users and web
sites faster and easier. Without cookies, it would be very difficult for a web
site to allow a visitor to fill up a shopping basket or to remember the user's
preferences or registration details for a future visit. The Wall website uses
cookies to allow customers to move from one part of the web site to another and
to add items to the shopping basket without having to login repeatedly.
The European Union Directive on Privacy and Electronic Communications (the
"Directive"), which came into force on 31st July 2002, recognises that cookies
are a "legitimate and useful tool" for many activities, including verifying the
identity of web site users. The Directive makes it compulsory for web sites to
inform users if cookies are being used (which is exactly what we are doing
here!), and to provide some information on how cookies are used. You can find
more information on this subject at www.aboutcookies.org Lastly, the Directive
places an obligation on web sites to make users aware that they can set their
computers to reject cookies. You will find the instructions on how to do this
at www.aboutcookies.org However, you should be aware that the Wall website (in
common with most other shopping web sites) will not work without cookies.
Further information
If you have questions about your personal data or our privacy policy, please
contact us at enquiries@wall-london.com
to see all the information we have about you.
|