Delivery

If you live in the UK

Our standard delivery option is a one-off £5 charge. This means that we charged you only once, even if we need to despatch multiple parcels to complete your order.

Stock permitting, all orders placed by mail-order or on the web are usually despatched to arrive with UK customers within 5 working days. During the busy Christmas period, we will advise you if there are likely to be any small delays. In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives.

Please call us on 0844 850 7373 to arrange a next day delivery service. This is available on orders placed before 11am where we have the relevant garments available. An additional £4 charge is required for this service.

If you live outside the UK

If you live in one of the European countries listed below, the charge for delivery is £10, and the parcel will take 5-7 working days for receipt.

European delivery country list: Hungary, Cyprus, Monaco, Sweden, Czech Republic, Irish Republic, Netherlands, Austria, Switzerland, Denmark, Italy, Estonia, Poland, Azores, Portugal, Balearic Islands, Finland, Latvia, France, Belgium, Lithuania, Germany, Vatican City State, Luxembourg, Slovakia, Greece, Madeira, Slovenia, Corsica, Malta, Spain, Norway, Andorra, Liechtenstein.

If you live outside the countries listed above, the charge for delivery is £20, and the parcel will take 7-14 working days for receipt.

Our returns policy

At Wall Luxury Essentials we aim to give an immaculate service. Obviously this extends to instances where, for whatever reason, you feel that you would like to send your goods back for an exchange or refund. Please read the following carefully.

If you are not happy with your Wall Luxury Essentials goods please return them to us within 30 days. We will be happy to make an exchange or refund, providing the goods are returned in perfect condition and in their original packaging. Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). Please note that we are not responsible for return postage. When you return goods, please retain proof of posting from your shipper. Without this we cannot be responsible for any items that fail to reach us.

Please send your items to:
Address:
Wall London
Studios G.04
140 Wales Farm Road
London W3 6UG
United Kingdom

Here at Wall we feel that it is important to inform our customers how our returns system works.
The returns process is in general an elongated procedure. It usually takes a few days for your package to arrive at the warehouse.
Upon receiving your return, it is unpacked; garments are thoroughly inspected, pressed and packed and then entered onto our system manually.
We will then send you a replacement or process a refund.
The processing time is dependent on the volume of returns we receive. We will do our utmost to process your returns in a timely manner.