How to order:Ordering on our website is quick and easy. We have provided a guide below on how to use our site to the fullest. However if you are having any trouble, you can email us at enquiries@wall-london.com or call us on 0844 850 7373 where we will be happy to help. Finding productsTo browse for clothes, click on the category links at the top of the page. To see the full collection, click on ‘The Collection’ in the top left hand corner.If you’ve already browsed our mail order catalogue, and know which garment you want, then you can find it quickly on our website by typing in the 5 digit item code in the Search box at the top of the screen. To view more details and photos of a garment, simply click on its photo or name on the category page. Adding products/garments/items to your shopping bagOnce you have chosen a garment, first select the colour you would like form the drop down box. Then select your size. Only available colours and sizes will be shown. .After you have selected the size and colour, click on the “add to shopping bag” button. You will be taken to your shopping bag, which will show the garment you have chosen, along with any others you have added previously. Using discount codesIf you have a valid wall discount or offer code, you can use it by entering the code in the box on the left hand side, and pressing the ‘apply code’ button. A message will appear at the top of the page to tell you if you have been successful.Placing the orderWith your shopping bag full, you are now ready to order. Click on the “checkout” button, which can be found on the right both above and below your selected items. You will be taken to registration/sign in page.If you are a new customer, you will have to register with us first; this involves entering your details, like your name, address and email address. This will allow us to remember them for you so you don’t have to type them in every time you visit us. To be taken to the registration page, click on the red “register” word. If you have shopped on our website before, just enter your email address along with your password and press the “Login” button. If you have forgotten your password, click on the link under the log in form. You will then be taken to a new page. Enter your email address in the box, and click ‘submit’. A new password will be generated and sent to the email address provided. When you have logged in, you will be taken to the checkout page. Start by selecting your billing address, and indicate if you would like your order shipped to that address or to a different location. Press continue to select your preferred delivery address. Press continue, and select your shipping method.
Your order will be summarised on the next page, along with all the details associated with it. Please review this page to see if it contains any errors. If it does, use the “Back” button to find the appropriate page and amend the errors. Once you are sure that all the information is correct, press the “Place Order” button. That’s it! You’ve placed an order on our website. You should now receive an order confirmation email, which you should keep for your records. |
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